We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. These Hotel General Terms and Conditions are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Policy/House Rules, terms and conditions, and procedures.
All prices are in Euros and include VAT, but do not include Promotional Tax and Tourist Tax.
All regular reservations may be cancelled free of charge 48 hours prior to arrival. If reservations are cancelled less than 48 hours prior to arrival date, your credit card may be charged the full room rate plus tax. There is no deposit required to make a regular room reservation. However, a major credit card is required at the time of booking to guarantee the room and secure the reservation period.
Should you choose the non-refundable rate please note your stay will be charged the moment you confirm your reservation, and it will be non-refundable.
If the credit card information is incorrect or cannot be charged for some other reason, the hotel is entitled to cancel the reservation. If the reservation includes contact details, the hotel will inform the customer about this issue and ask for new credit card information.
Being a small hotel, a booking of 5 rooms will be considered a group booking. Group reservations must be cancelled two (2) weeks prior to arrival date. Reservations cancelled after that date will be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled. If the group reservation is canceled 48 hours or less prior the arrival date a total amount for all rooms stay will be charged. Proforma for pre-payment and additional information will be sent to the customer’s provided email by our Reservations team (firstname.lastname@example.org; Tel + 386 (0)1 421 11 11). Pre-payment is possible via bank transfer or credit card charge. If the customer’s provided contact data is invalid or not active, the hotel is entitled to cancel the reservation.
All reservations must be made from an adult person and guaranteed with a valid major credit card Visa or Master Card. We do not charge your credit card at the time you make your reservations. Your credit card guarantees your reservations.
Guest agrees to provide us with an active email address or other contact information when submitting the reservation and authorizes us to use it for the purposes of notification and verification related to the reservation. If the user cannot be reached by email or phone, or provides an incorrect or invalid email address, we reserve the right to cancel the reservation.
Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled Forty-eight (48 hours), hotel time, prior to your arrival date, in order to avoid a one (1) room night, plus tax cancellation fee. Reservations will be held until 12:00 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a »no-show« charge of one room night, plus tax will be charged to your credit card and the balance of your reservations will be cancelled
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 3 p.m. then pre-registration and payment may be required. Please contact Front Desk staff directly to make reservations and complete a credit card authorization form prior to your arrival.
Guests must be at least 18 years of age to check in at Zlata Ladjica boutique hotel. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. The names of all guests occupying the room must be registered. Please note the data of the registration card with ID proof goes to the city.
Check out time is 12:00 noon. Additional day charge, plus tax may apply for late checkout.
Guests who check out of the hotel after 12:00 noon and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.
All reservations and registration must be guaranteed with a valid major credit card. We accept Visa and Master Card. Your credit card is not valid unless signed. We will refuse an unsigned card.
At check-out time the amount actually incurred during your stay will be charged at your preferred payment method (credit card, debit card or in cash).
In case of any charges not cleared at the time of checkout, the credit card information and the acknowledgement on this registration card will be considered as the authorization for the uncharged settled amounts.
Payment at the hotel is possible by credit card or with cash (EUR only).
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your personal identification document and the front and back of your signed credit card or Bank transfer prepayment.
Please contact the hotel directly to purchase or redeem gift certificates. Unless the transaction takes place directly at the hotel, Pre-paid bookings require a credit card authorization form to be completed and sent to the hotel or via Bank transfers prepayment. This form is available by contacting the hotel directly.
Our breakfast is complimentary for registered guests only. Visitors may not join a registered guest for a free breakfast. Visitors may pay 28 EUR per person at the Front Desk or at the Restaurant.
Connecting rooms are subject to availability and can only be booked directly through the hotel.
Reservations can be canceled only via web channels or via email to email@example.com. Reservations must be cancelled forty-eight (48 hours) hotel time, prior to your arrival date, to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 48 hours before the arrival date, your credit card may be charged the full room charge plus taxes. If you are staying more than one (1) night, all nights and taxes will be charged. If you cancel any reservation, you must obtain and save the cancellation number for your records.
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a »no-show« fee being charged to your credit card. You will be charged the total amount of the room cost with taxes.
A limited number of baby cots are available upon request and it is free of charge. Please note that an extra baby cot can only be accommodated in certain rooms and in general only one baby cot per room. Extra bed (sofa) is available only in Suites and it is suitable only for children up to 12 years of age.
We welcome pets. The hotel has some rooms available where pets are allowed. Prior notice is required. There is a 25 EUR charge plus tax per day.
Room occupancy requirements are based on fire code/fire safety restrictions. Please review the type of room and its maximum capacity to fit your needs. Should you need special attention in this matter, please do not hesitate to ask at the front desk. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations.
Zlata ladjica is a non-smoking hotel. Smoking in the rooms or in other areas inside the hotel is prohibited.
Phones charges may be computed and assigned to your room folio at the end of each telephone transaction.
Hotel Zlata Ladjica
Jurčičev trg 1